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Frequently asked questions

What is the return policy?

You can view our return policy in the Terms and Policies section. Then select Refund Policy to find all the details.

What should I do if I receive a damaged or incorrect product?

You must contact us within 3 days of receiving the order with your order number, and the issue will be handled according to our exchange policy.

How long does delivery take?

Orders are usually delivered within 2 to 5 business days, depending on the governorate.

Do you offer cash on delivery (COD)?

Yes, we offer cash on delivery for orders within Egypt, along with other available payment methods.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.